Refund policy

We want you to be completely satisfied with your purchase. If something’s not quite right, we’re here to help.

60-Day Return Window

We accept returns within 60 days of your delivery date—no questions asked. To be eligible for a full refund, your item must be in the same condition that you received it.

How to Start a Return

To start a return, simply email us at info@designmakeship.com with your order number and reason for return. We’ll provide you with a return shipping label and instructions.

Please note:

• Refunds are issued to your original payment method once the return is received and inspected.
• Depending on your bank, refunds can take up to 7 business days to appear.

Beyond 60 Days? Talk to Us.

We get it—life happens. If something goes wrong after 60 days, please don’t hesitate to reach out. Whether it’s a product concern, a quality issue, or just a question, we’re happy to work with you to find the best solution. Your satisfaction matters to us.

Damaged or Defective Items

If your order arrives damaged or you discover a defect, let us know within 7 days of delivery and we’ll make it right—whether that means sending a replacement or issuing a refund.